01
Sign in.
02
Text Recon.
Recon lives in your team’s group text. Start your message with “Recon” so it knows you mean it; otherwise it stays quiet. Use the stock number and say what changed. If something is unclear, Recon asks one short question.
- “Recon, add 24830 2021 Subaru Outback, blue, 41,200 miles”
- Adds the vehicle to the board.
- “Recon, 24830 RO is 6104412”
- Records the RO number.
- “Recon, 24830 is getting brakes and an alignment, total is $1,240”
- Records the work and the total, and starts mechanical.
- “Recon, move 24830 to detail”
- Moves it to detail.
- “Recon, 24830 is at the body shop”
- Updates where the car is.
- “Recon, 24830 is sold”
- Marks it sold. It stays on the board until recon is done.
- “Recon, 24830 is frontline ready”
- Completes it and takes it off the active board.
- “Recon, what’s holding up 24830?”
- Answers from the live record.
- “Recon, how is the board looking?”
- Sums up what’s in recon right now.
- Mechanical and detail can happen in either order once the RO is opened.
- Changing a stage doesn’t move the car. Tell Recon where it is separately.
- Sold isn’t done. A sold car stays in recon until it’s complete.
03
Read the board.
The board is the shared record of every vehicle. Use the sidebar to move between views.
- Active Recon
- Every vehicle in recon now, with its stage, days in recon, and anything blocking it.
- Completed, Wholesale, Abandoned
- Vehicles that finished recon, went to wholesale, or were pulled from the board.
- Metrics, Daily Digest
- Averages by lane and by technician, and a daily summary of the board.
- Locations, Team Members
- The places cars can be and the people on your team.
- Each vehicle shows its progress as RO, mechanical, detail, done. Green is finished, blue is current, gray is still to come.
- Days in recon count from when the RO is opened, not from when the car arrived on the lot.
- Open a vehicle to see its details, notes, parts, blockers, and a timeline of every change and who made it. From there you can move its stage, set a priority or target date, edit details, add a note, and add or resolve a blocker.
04
Fix a mistake.
- Check the vehicle on the board. You can correct its details there, or tell Recon: “Recon, 24830 RO is 6104421.”
- Wrong stock number? “Recon, change 2483 to 24830” renames the vehicle without creating a duplicate.
- Notes can’t be edited or deleted. Add a new note that corrects it, or one that says DISREGARD.
- Pulled a car by mistake? “Recon, bring 24830 back” puts it back on the board.
05
Get help.
Need a login for someone on your team, or something isn’t working? Email us and we’ll get back to you.