Tradia, Inc. ("Tradia," "we," "us," or "our") is a managed AI assistant platform organized as a Delaware C Corporation. We deploy and host AI agents for small businesses that handle inbound communications via email and iMessage.
This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use our platform, dashboard, AI agents, public portals, and related services (collectively, the "Service"). It applies to our Customers (businesses that subscribe to the Service), End Users (individuals who communicate with Customer AI Agents), and visitors to our website.
For End User data processed through Agent interactions, the Customer is the data controller and Tradia is the data processor. End Users with questions about how their data is handled should contact the business (Customer) they communicated with.
When Customers register for the Service, we collect: name, email address, business name, billing information, and account credentials.
Customers provide business information, configuration instructions, branding materials, and other content used to train and configure their AI Agent ("Customer Content").
When End Users communicate with an Agent, we process and store message transcripts, metadata (timestamps, channel identifiers), and contact information (email addresses, phone numbers) associated with the conversation ("Conversation Data").
We automatically collect information about how Customers use the Dashboard, including pages visited, features used, session duration, browser type, device information, and IP address.
We collect server logs, error reports, and performance data necessary to maintain and improve the Service.
We collect information through the following means:
agents.tradia.ai) and iMessage channels;We process personal data on the following legal bases under applicable data protection law:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide the Service to Customers | Account info, Customer Content, billing data | Contract performance |
| Respond to End User messages via AI Agent | Message content, contact info, business context | Contract performance (processing on behalf of Customer); legitimate interest |
| Process payments | Billing information | Contract performance |
| Store and display Conversation Data | Message transcripts, metadata | Contract performance (processing on behalf of Customer) |
| Service analytics and improvement | Aggregate, de-identified usage data | Legitimate interest |
| Detect and prevent fraud, abuse, or security threats | Account info, usage data, metadata, message content | Legitimate interest; legal obligation |
| Communicate with Customers | Account info, email address | Contract performance; legitimate interest |
| Comply with legal obligations | As required by applicable law | Legal obligation |
We use the information we collect for the following purposes:
When End Users communicate with a Customer's Agent, messages are processed through third-party AI language model providers (e.g., Anthropic) to generate responses. This processing uses message content and Customer-provided business context. Conversation transcripts and metadata are stored by Tradia on behalf of the Customer.
Tradia does not use Customer Content or Conversation Data containing personal information to train general-purpose AI models. Personal data processed through Agent interactions is used solely to generate responses within the specific conversation context and to provide the Service as described in these terms.
Only aggregate, de-identified data that cannot be linked to any individual is used for service improvement and analytics. Customer Data is never commingled with data from other customers for model training purposes.
Our AI language model providers process message content to generate Agent responses. We select providers who maintain appropriate data protection commitments and do not use customer input data to train their general-purpose models. See Section 8 (Sub-Processors) for details on our third-party providers.
We do not sell personal information. We share information only in the following circumstances:
Tradia engages the following categories of sub-processors to provide the Service:
| Category | Purpose | Data Processed |
|---|---|---|
| AI language model providers | Generate Agent responses | Message content, business context |
| Infrastructure hosting providers | Host platform and store data | All Service data |
| Email delivery services | Process Agent email communications | Email content, addresses |
| Payment processors | Process Customer payments | Billing information |
| Analytics providers | Dashboard usage analytics | Aggregate usage data |
All sub-processors are bound by data processing agreements that require them to protect personal data in accordance with applicable law and these terms.
Tradia will notify Customers at least 30 days before engaging a new sub-processor that will process personal data. If a Customer has a reasonable, documented objection to a new sub-processor on data protection grounds, Customer must notify Tradia in writing within 15 days of receiving notice.
Tradia will make commercially reasonable efforts to address the objection. If Tradia cannot resolve the objection to Customer's reasonable satisfaction within 30 days, Customer may terminate the affected services without penalty by providing written notice within 15 days of the resolution deadline.
We retain personal data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:
After the applicable retention period, personal data is securely deleted or anonymized in accordance with our data deletion procedures.
Tradia implements appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
In the event of a confirmed security breach involving personal data, Tradia will notify affected Customers within 72 hours of confirmation and cooperate with Customer to meet applicable breach notification requirements.
For End Users, the Customer (as data controller) is responsible for determining and carrying out any required breach notifications. Tradia will provide Customer with available details regarding the nature, scope, and impact of the breach to assist with Customer's notification obligations.
Customers have the following rights with respect to their personal data and account information:
Because Tradia acts as a data processor for End User data, End Users should direct privacy-related requests (access, deletion, correction, etc.) to the Customer (the business they communicated with). Tradia will cooperate with Customers to fulfill such requests in a timely manner.
To exercise any of these rights, Customers may contact us at privacy@tradia.ai. We will respond to valid requests within 30 days (or as required by applicable law).
The Agent does not make legally significant automated decisions about End Users (such as determining eligibility for services, credit, employment, or insurance).
If applicable law provides End Users with a right to opt out of automated decision-making or to request human review, End Users should direct such requests to the Customer (the business they communicated with), who controls how the Agent is used. Tradia will cooperate with Customers to honor such requests to the extent technically feasible.
Tradia's infrastructure is hosted with Hetzner, a Germany-based hosting provider. Data may be processed in and transferred between the European Union, the United States, and other jurisdictions where our sub-processors operate.
Where personal data is transferred across international borders, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other lawful transfer mechanisms as required by applicable data protection law.
The Tradia website and Dashboard use cookies and similar technologies for essential functionality and analytics:
We do not use advertising cookies or tracking pixels. We do not engage in cross-site tracking. The AI Agent communication channels (email and iMessage) do not use cookies.
The Service is designed for use by businesses and is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at privacy@tradia.ai.
We may update this Privacy Policy from time to time. We will notify Customers of material changes at least 30 days in advance via the Dashboard or email. The "Effective Date" at the top of this page indicates when the policy was last revised. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Tradia, Inc.
A Delaware C Corporation
Email: privacy@tradia.ai
Legal inquiries: legal@tradia.ai