Company: Tradia, Inc. ("Tradia," "Company," "we," "us," or "our")
Version: v1.2.0
Effective date: April 1, 2026
Privacy contact: privacy@tradia.ai
This Privacy Policy describes how Tradia collects, uses, discloses, and retains information when you visit our website, create an account, use our dashboard, or otherwise interact with our managed AI communications Service.
If you are an End User contacted by one of our Customers through the Service, we generally process your information on that Customer's behalf. In those situations, the Customer is primarily responsible for providing required notices and responding to rights requests, and we assist as required by law and our contracts.
We may collect the following categories of information:
| Category | Examples | Typical sources |
|---|---|---|
| Account and profile data | Name, email, account credentials, organization name, billing contact, role, and onboarding details | You, your employer, or your account administrator |
| Customer Content | Templates, business instructions, contacts, files, images, notes, workflow settings, and account configuration | You and integrations you enable |
| Conversation Data | Messages sent or received through the Service, timestamps, routing metadata, delivery status, and related context | You, End Users, and communication providers you connect |
| Usage and device data | IP address, browser type, device information, session identifiers, and pages or screens viewed | Automatically from your device and browser |
| Support and communications | Emails, tickets, demo requests, onboarding conversations, and feedback | You |
| Security and audit logs | Authentication events, admin actions, approval actions, export activity, acceptance logs, and service health records | Automatically from the Service |
We use information to:
We do not use Customer Content or Conversation Data to train general-purpose AI models.
We process Customer Content and Conversation Data to provide the Service, including generating AI Output and other agent-generated output for your Account, maintaining context, detecting abuse, operating approval workflows, preserving logs needed for reliability and compliance, and improving the Service for your Account based on your configuration and usage.
We do not use Customer Content or Conversation Data to train, fine-tune, or otherwise improve general-purpose AI models made available to other customers or third parties without your express written authorization.
We may use deidentified or aggregated information for analytics, performance measurement, service improvement, benchmarking, and new features. For external benchmarking, commercialization, or other cross-customer uses, we use data aggregated from no fewer than three (3) distinct customer sources unless the relevant information has been independently deidentified to a standard under which reidentification is not reasonably possible regardless of pool size. We do not attempt to reidentify that information except as needed to validate deidentification methods or as otherwise required by law.
We may disclose information to:
We do not sell personal information for money.
Today, Tradia's website and dashboard use cookies and similar technologies primarily for core functionality, authentication, security, and session management.
We do not currently use cross-context behavioral advertising or advertising pixels on the public site. Because that processing is not currently active, opt-out preference signals such as Global Privacy Control do not change website behavior today.
If we later introduce non-essential analytics or advertising technologies, we will update this Privacy Policy and provide any choices or opt-out mechanisms required by applicable law, including honoring required preference signals where applicable.
We retain information for as long as reasonably necessary to provide the Service, maintain security, support auditability, resolve disputes, and comply with legal obligations.
If your contract or subscription ends and you timely request a data export, we make Customer Content and customer-specific business rules available in a commercially reasonable format, then delete identifiable Customer Content from active production systems within the timeframes described in our Terms, subject to backup retention, legal obligations, security needs, and dispute-resolution requirements.
We maintain a written information security program designed to protect information from unauthorized access, use, alteration, and disclosure. No system is perfectly secure, and you are responsible for safeguarding your credentials and using the security features available to you.
If we confirm a security incident affecting Customer data, we will provide notice as described in our contractual commitments and applicable law.
Depending on your jurisdiction and relationship to the Service, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, and to object to certain processing.
To submit a request, email privacy@tradia.ai. We may take reasonable steps to verify identity before fulfilling a request.
If you are an End User communicating with one of our Customers, you may also direct your request to that Customer. We will assist the Customer as required by law and our contractual obligations.
California notice. California residents may have rights to know, access, delete, and correct personal information, and to opt out of certain processing where applicable. Because we do not currently use cross-context behavioral advertising or sell personal information for money on the public site, there is no active "Do Not Sell or Share" workflow today.
If you are in the EEA, Switzerland, or the United Kingdom, you may have additional rights under GDPR or UK GDPR. Where required, we rely on appropriate transfer safeguards for cross-border transfers, such as Standard Contractual Clauses or another lawful transfer mechanism.
The Service is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact privacy@tradia.ai.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service, by email, or by another reasonable method. The version and effective date at the top of this page control.
We use third-party vendors to support hosting, AI processing, messaging, and billing. A current list of subprocessors is available on request at privacy@tradia.ai.
We require subprocessors to use appropriate confidentiality and security protections for the services they provide to us.